Shipping policy

Last updated: 17 October 2026

Mavolingo ships to addresses within mainland France only. We do not currently deliver to Corsica, overseas departments and territories, or any destination outside mainland France.

When you place an order, we need 1–2 business days to prepare and hand it to the carrier. This preparation window applies to orders placed before 2:00 PM (CET) on a business day; orders received later, or on a weekend or French public holiday, begin processing on the next business day. Once your parcel leaves our premises, delivery within mainland France takes a further 3–5 business days.

Shipping is free on every order. There is no minimum order value and no delivery charge added at checkout.

Stage    Timeframe
Order preparation    1–2 business days
Delivery to you (after dispatch)    3–5 business days
Carriers we use are Colissimo, Chronopost, and Colis Privé. The carrier assigned to your order depends on the destination postcode and parcel size; we select it at dispatch. If you need to know which carrier is handling your parcel, reply to your order confirmation email and we will tell you.

All prices shown on  include applicable French VAT. No import duties or customs charges apply to deliveries within mainland France. If a parcel is returned to us because the address you supplied was incomplete or incorrect, we will contact you at info@mavolingo.com to arrange redelivery. A second delivery attempt in that situation is treated as a new dispatch and follows the same 1–2 business day preparation window.

If a product is unavailable after you have ordered it, we will inform you by email within one business day and offer either a replacement or a full refund to your original payment method. The refund is processed within 1–2 business days of our confirmation, and your bank or card issuer then needs a further 7–10 business days to post the credit.